Privacy Policy

This policy applies to Whistles Laser Clinic ("we", "us", "our"), trading from 25 Brockley Rise, Forest Hill, London SE23 1JG. [Registered company name and company number — to be confirmed before this page is published.] If you have any question about this policy or your data, contact us at info@whistleslaser.co.uk, or by phone on 07484 614 203.

Contact form and consultation request details (name, email, phone, your message and the treatments you are interested in). If you complete a consultation form, we also collect the skin and health information you give us so that we can advise on, and carry out, your treatment safely. [Health information is a special category of personal data — wording and lawful basis to be confirmed with a legal adviser before this page is published.] If you submit a review, we collect your name, any role or context you give, your review text and star rating. If you accept cookies, Google Analytics collects anonymised data about how you use our website.

To respond to your enquiries, arrange consultations and provide the treatment you have asked for. To send you marketing updates by email or text, but only if you have opted in — you can unsubscribe at any time. To understand how our website is used and improve it, using cookies you have consented to. To meet our legal, insurance and accounting obligations.

Supabase, which provides our secure database and website infrastructure. Vercel, which hosts our website. Resend, which sends emails such as replies to your enquiry. Google Analytics, for website usage analytics, only where you have consented to analytics cookies. We do not sell your personal data to anyone.

We keep enquiry and treatment records for as long as we need them for the purpose they were collected, and for as long as the law and our insurers require (for example, treatment and accounting records), after which we delete or anonymise them.

Under UK data protection law you have the right to access the personal data we hold about you, ask us to correct it, ask us to delete it, restrict or object to how we use it, ask for it in a portable format, and withdraw any consent you have given us at any time. To exercise any of these rights, contact us using the details above. If you are not satisfied with how we have handled your data, you can complain to the Information Commissioner’s Office (ico.org.uk).

We use essential cookies needed to run the website, and — only if you accept them — analytics cookies that help us understand how the site is used. You can change your preferences at any time using the "Cookie preferences" link in our footer.

We may update this policy from time to time. The latest version will always be available on this page.